Trip 1: Operative personnel

The purpose of this task is to increase the quality of the conversations we have at the workplace everyday.

 1) Watch the film, 2) Discuss the reflection questions, 3) Plan the practical task (description and downloadable guide is available at the bottom of the page)

Film: Quality in the conversation at the workplace using the pocket card - The role of operative personnel

In this film, we take a closer look at how we can ensure a common understanding of the job, error traps and risks by using open-ended questions, involving everyone and summarising what has been discussed in the conversation at the workplace.

Click here to watch the film with original audio and English subtitles.

Questions for reflection

Trip 1 Practical task: Operative personnel

Choose a job that activates “Line of fire” and practice having a good conversation at the workplace. Write an observation card.

Preparations: The line manager is responsible for planning and facilitating the implementation of the additional package and practical tasks.

Open and download the guide below with more information about the practical task.